Privacy Policy

Welcome to The Highline Apartments, ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us, whether online, in person, or through our services.

Information We Collect

We collect personal and non-personal information to provide our property management services effectively. This may include:

• Personal Information: Name, email address, phone number, mailing address, Social Security number, driver's license number, financial information, employment details, rental history, and emergency contact information.
• Property-Related Information: Lease agreements, rental applications, payment history, maintenance requests, and related communications.
• Automated Information: When you visit our website, we may collect IP addresses, browser type, operating system, and usage data through cookies and similar technologies.

How We Use Your Information

We use your information for the following purposes:

• To process rental applications and manage lease agreements.
• To facilitate rent payments and other transactions.
• To respond to maintenance requests and provide customer support.
• To communicate important updates and notifications.
• To comply with legal and regulatory obligations.
• To improve our services and website functionality.

Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with third parties under the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, background checks, maintenance services, and legal compliance.
• Property Owners and Landlords: When necessary to fulfill lease agreements and obligations.
• Legal and Compliance: When required by law, court order, or to protect our rights, property, and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• SMS (Text Messaging): We do not share SMS opt-in information.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is entirely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.
• Request a copy of your information in a structured format. To exercise your rights, contact us at hello@teamentrust.com.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

The Highline Apartments
c/o Entrust Property Solutions
3938 S Lone Pine Ave Suite 101
Springfield, MO 65804
417-319-7237
hello@teamentrust.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.